Last updated: 4 August 2026
1. Acceptance of These Terms
Welcome to drlizaclinic.com, operated by Dr Liza Clinic (“Dr Liza Clinic”, “we”, “us” or “our”).
By accessing or using this website, submitting an enquiry or requesting an appointment, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue use of the website.
These terms govern use of the website. Separate consent forms, clinical terms, payment arrangements or clinic policies may apply when you attend a consultation or receive treatment.
2. Website Information
The information on this website is provided for general educational and informational purposes only.
It is not intended to:
- Provide a medical diagnosis;
- Replace a consultation with a qualified healthcare professional;
- Recommend treatment for a particular individual;
- Create a doctor-patient relationship; or
- Serve as emergency medical advice.
Treatment suitability can only be determined after an appropriate consultation and assessment by a qualified healthcare professional.
If you require urgent medical attention, contact the appropriate emergency service or visit the nearest emergency department.
3. Appointments and Enquiries
Submitting a website form or WhatsApp message constitutes an appointment request or enquiry only. An appointment is confirmed only after confirmation from our authorised clinic personnel.
Appointment availability is subject to the clinic’s operating hours, practitioner availability and other operational considerations.
Where applicable, deposit, cancellation, rescheduling and refund conditions will be communicated before an appointment or payment is confirmed.
Please contact the clinic as soon as reasonably possible if you need to cancel or reschedule an appointment.
4. Consultation and Treatment
All treatments are subject to consultation, assessment, suitability, informed consent and the professional judgment of the treating healthcare professional.
We may decline, postpone or modify a proposed treatment where it is considered unsuitable, unsafe or not in the patient’s best interests.
You are responsible for providing complete and accurate information about your health, medical history, medication, allergies, previous procedures and other relevant circumstances.
Information provided through a website form or WhatsApp does not replace an in-person or otherwise appropriate clinical assessment.
5. Treatment Results
Individual responses to treatments may differ. Results can be affected by factors including health condition, skin condition, age, lifestyle, treatment plan and adherence to aftercare instructions.
No statement, photograph, testimonial, illustration or other website content should be understood as a guarantee of a particular result.
Before-and-after photographs, where displayed, represent the experience of the individuals concerned and may not reflect the outcome experienced by every patient.
6. Prices, Payments and Promotions
Prices displayed on the website or promotional materials may be indicative and may change without prior notice.
The final price may depend on consultation findings, treatment requirements, products used, treatment area and the number of sessions recommended.
Any applicable price, deposit, payment schedule, package validity, cancellation condition or refund term will be explained before confirmation or payment.
Promotions are subject to their stated period, availability, eligibility and specific terms. Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.
7. Minors
Individuals under 18 years old should use appointment or enquiry services with the knowledge and consent of a parent or legal guardian.
Parental or guardian attendance and written consent may be required before consultation or treatment.
8. Acceptable Use
You agree not to:
- Use the website for unlawful, fraudulent or harmful purposes;
- Submit false, misleading or impersonated information;
- Attempt to obtain unauthorised access to the website or its systems;
- Upload malicious code, spam or disruptive material;
- Interfere with the website’s operation or security;
- Copy or exploit website content without permission; or
- Use the website in a manner that infringes another person’s rights.
We may restrict access or take other appropriate action where misuse is detected.
9. Intellectual Property
Unless otherwise stated, the website’s text, design, graphics, photographs, videos, logos and other content belong to Dr Liza Clinic or are used with permission.
Content may be viewed for personal and non-commercial use. It may not be reproduced, modified, republished, distributed or commercially exploited without prior written permission.
10. User Submissions
If you submit feedback, reviews, photographs or other content, you confirm that:
- The submission is accurate to the best of your knowledge;
- You have the right to provide it;
- It does not infringe another person’s rights; and
- It is not unlawful, misleading or harmful.
We will obtain appropriate permission before publishing identifiable patient photographs, testimonials or treatment-related information.
11. Third-Party Services and Links
The website may contain links or features provided by third parties, including WhatsApp, maps, social media platforms and review services.
These services operate according to their own terms and privacy policies. We do not control and are not responsible for the availability, security, content or practices of third-party services.
12. Website Availability and Accuracy
We take reasonable steps to maintain accurate and current information. However, website content may occasionally contain errors, omissions or outdated information.
We may change, update, suspend or remove website content or functionality without prior notice.
We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.
13. Limitation of Liability
To the fullest extent permitted by law, Dr Liza Clinic will not be responsible for indirect or consequential loss arising solely from reliance on general website information, temporary website unavailability or third-party services.
Nothing in these terms excludes or limits any responsibility that cannot lawfully be excluded or limited under Malaysian law.
14. Privacy
Personal data submitted through this website will be handled in accordance with our Privacy Policy and Personal Data Protection Notice.
Please avoid submitting detailed or unnecessary medical information through a general website form unless requested by authorised clinic personnel.
15. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page together with its updated date. Continued use of the website after an update constitutes acceptance of the revised terms.
16. Governing Law
These Terms and Conditions are governed by the laws of Malaysia.
Any dispute relating to the website or these terms will be subject to the jurisdiction of the courts of Malaysia, without affecting any rights available under applicable consumer protection laws.
17. Contact Us
For questions relating to these Terms and Conditions, please contact:
Dr Liza Clinic
Ground Floor, Unit 1-05
The Park Residence, Persiaran Jalil Utama
Bandar Bukit Jalil
57000 Kuala Lumpur, Malaysia
WhatsApp/Telephone: +60 13-320 5062
Website: https://drlizaclinic.com/